The IT Service Desk

CSI Technologies makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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Over 95% of our support tickets are answered within 10 minutes. We offer a friendly and professional service at all times. Speed is vital and can make a lot of difference when it comes to delivering a comprehensive IT solution, and that is where we excel.


What Is Outsourced IT Support?

Outsourced IT support is an IT company providing all or part of a business’ IT services. When you use an IT support company to run your IT department either fully or in part, you’re making use of outsourced IT support. You may also outsource IT specialists as consultants on a special project.

At CSI Technologies, we provide scalable IT outsourcing for businesses of any size with our own software platforms (mobile & web). If your needs require, you can rely wholly on our remote team for your IT infrastructure. Or you can utilize our services in cyber security as a complement to your in-house IT department. If your business grows and you need more support services, we can scale up our offering. Our expert support is always centered on the needs of our clients.

Why Should You Outsource Your IT Department?

There are several benefits to outsourcing your IT department. With CSI Technologies, you’ll have unlimited access to our Helpdesk – 24/7. Should problems arise, our remote team will be ready to handle it. We also provide proactive monitoring, to detect issues before they can occur. By addressing problems quickly, we reduce downtime for your business.

Working with CSI Technologies for your outsourced IT also gives you access to an accredited Microsoft Silver Partner. Our expert support also comes with an account manager, assigned to each client. Your account manager is your main point of contact with us, streamlining communication and allocating the necessary resources to resolve your problems.

Online Support treats your business like our own. We strive to prevent IT-related business disasters. We provide comprehensive backup and restoration plans.

We are fully accredited, and you can be sure that whatever service you need, Online Support is poised to deliver only the highest possible service. Whether it’s cloud solutions, connectivity, security or server architecture, you’re guaranteed the highest possible service.

Over 95% of our support tickets are answered within 10 minutes. We offer a friendly and professional service at all times.

When you choose us for your outsourced IT, you’ll have access to our specialized IT engineers. They carry out patch management, anti-virus checks, and cyber security on your systems. With our IT monitoring, we keep all your software and operating systems up to date. As accredited specialists, we’re always aware of the latest patches and updates from major vendors.

We also run anti-virus checks regularly, providing you with detailed reports of your systems. Patch management and anti-virus reports are part of our larger cyber security scheme. CSI Technologies have dedicated cyber security professionals apart from our IT support staff. Our cyber security experts specialize in keeping your systems, workstations, and networks secure, protecting your business from digital attacks and doing regular backups. Apart from our outsourced IT services, we also run employee educational programmers on cyber security, should your business feel the need.

Outsourcing your IT department is a cost-effective move for your business. By working with us, you reduce your internal staff costs. You can also formulate a contract with us that will meet your specific business needs, based on your expenses. As we mentioned, our services are scalable. So we can increase our IT support should your business start growing.

By working with our IT specialists, you’ll also boost productivity. You won’t have to invest in training and developing your internal IT department. You can focus on your business, while we handle the IT network and infrastructure. And with access to our Helpdesk, you’ll never have to wait for our response.

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