CSI Technologies aims to provide smart services both on the user side and on the service provider side with its professional business software. We provide innovative solutions in many sectors from mega-structures to educational institutions. We lead dreams with our IT solutions, consulting services and high-tech software.

We are CSI Technologies solutions provider with coverage of all over the World, CSI Technologies started in 2019, the main purpose is to seperate the operations and have more focus on Technology services which we perform, as we always say;

We Lead Dreams.

Back to top

Help Desk

Create Pre Defined Ranges, Alarm Triggers For Measurement
Generate Huge Reports At Instant
Perform all of your inspections from site both online and offline

Access Level Matrix

By using our Access level matrix, you can set users in many different roles, and allow / restrict them to view / add / edit / update even download data from system.

Follow Incoming Requests

Multi agent web app will let you to view and open tickets immediately.

Organize Help Tickets

You can classify, organize the tickets according to SLA type, ticket status and ticket type.

Assign Tickets To Your Managed Teams

Help Agents can assign (or at least inform) Teams about new tickets

Track KPI Of Help Desk Agents & Teams

According to SLA rules, you can set KPI formulas and view KPI results.

Manage Your Teams

You can manager your teams, members, their shifts, work track, and get man power/day reports.

Create Custom Reports

For each report in the module, you can design your report screens by using our drag & drop report editor.